Virtual Therapy (also called online therapy or teletherapy)

At Wise Hearts Therapy, we provide therapy virtually, which allows us to work with individuals anywhere in Ontario! We believe that location shouldn’t prevent you from finding the therapist that’s the right fit.

We know you’ve probably had many online or virtual meetings over the past few years, but may still have some questions about how virtual therapy works. We’ll do our best to answer them here, and feel free to reach out by email to erinwalton@therapysecure.com if you would like to find out more.

Frequently Asked Questions

What is Virtual Therapy?

Virtual therapy is real therapy, just delivered online.
We meet by secure video instead of in an office, and the work looks very similar: talking things through, building insight, learning tools, and working toward change together. Many people find it just as effective as in-person sessions, with the added benefit of fitting more easily into real life.

Is Virtual Therapy effective compared to in-person?

Research shows that virtual therapy is just as effective as in-person care for depression, anxiety, and trauma—offering the same quality of outcomes, connection, and support, from the comfort of your own space.

What are the benefits of Virtual Therapy?

Teletherapy means you can do your sessions from whatever comfortable confidential space you choose. No time spent travelling, finding or paying for parking.

If you live in a rural area, or an area where your choice of therapists is limited, online therapy allows you to expand your options to find the right therapist/therapy approach for you.

Virtual therapy can also help practitioners keep their hourly rates lower (we don’t need to pay more rent!)- making therapy more accessible.

What platform is used for Virtual Therapy?

At Wise Hearts Therapy we use the Jane App and its video platform, which integrates Zoom. You don’t need any fancy apps- just your browser (Chrome works best). Some people use a laptop or desktop, a tablet/ipad or their smartphone.

Is the Virtual Therapy platform secure?

The data is encrypted during transmission between devices and servers. The Jane App system does not record or store any audio or video content.

What if Teletherapy doesn’t work for me?

We understand! Some people prefer in person therapy- and that’s ok with us! Although we don’t offer in person, we may even be able to suggest therapists in your area who do.